Refund Policy

This Refund Policy applies to purchases of virtual tokens on trivai. It forms part of our Terms of Service.

1. Digital, consumable goods

Tokens are digital goods that are delivered to your account immediately after payment is confirmed and are consumed as you play. Because tokens are delivered and consumable immediately, all purchases are final and non-refundable, except as described below or where a refund is required by law.

2. When we will issue a refund

We will review and, where appropriate, refund a purchase in cases such as:

• a duplicate charge for the same purchase;
• a charge you did not authorize;
• tokens that were not added to your account due to a technical error on our side; or
• any situation where a refund is required by applicable consumer-protection law.

To request a refund, email support@trivai.games within 30 days of the charge with your account email and the approximate date and amount of the purchase.

3. Free and promotional tokens

Free or promotional tokens (such as the welcome bonus) are not purchases, have no cash value, and are not refundable or redeemable for cash.

4. Chargebacks

If you have a billing concern, please contact us first — we can usually resolve it faster than your bank. Initiating a chargeback without contacting us may result in suspension of your account while the dispute is reviewed.

5. Contact

For any billing or refund question, contact us at support@trivai.games or via our contact page.